Refund policy

Made-to-order policy
Every Kinetic45 print is produced to order. Because our products are made specifically after an order is placed, we do not accept returns or issue refunds for change of mind, buyer’s remorse, or a size or product selection made by the customer.

Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us at support@kinetic45.com within 14 days of delivery. Please include your order number and clear photographs showing the issue so that we can evaluate the claim.

If your claim is approved, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement, a refund, or another solution agreed upon with you. Replacements will be prioritized where practical.

Do not return an item unless we specifically instruct you to do so. Items sent back without prior authorization may not be accepted.

Exchanges and order changes
Because each item is produced to order, we generally cannot exchange an item for a different size, product, or image after it has entered production. If you contact us promptly after placing an order, we will make reasonable efforts to assist with an order change or cancellation before production begins, but changes and cancellations cannot be guaranteed once production has started.

 

Color and appearance
We make reasonable efforts to represent our artwork accurately. However, colors and tonal values may appear differently depending on a customer’s screen, device settings, viewing environment, and the selected print substrate. These ordinary variations do not by themselves constitute damage, defect, or incorrect fulfillment.

European Union and other mandatory consumer rights
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under applicable law. If a mandatory cancellation, cooling-off, return, or refund right applies to your purchase, including rights that may apply to eligible consumers in the European Union or other jurisdictions, those rights will apply to the extent required by law.

Refunds
If a refund is approved, we will process it to your original payment method. Processing times may vary depending on your bank, card issuer, payment provider, and other factors outside our control. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@kinetic45.com.

Contact
Questions about this policy may be sent to: Kinetic 45 Photo Works, LLC, Salem, Oregon, support@kinetic45.com.